Please take an opportunity to review our policies and preparation guidelines.


Appointment Preparation

You will receive a confirmation text/email 24 hours prior to your appointment with instructions on how to arrive. A 50% deposit is also taken at that time. The remaining balance should be paid after services are rendered.

*NOTE: Consultation is included with all client services. If it has been 6 months since your last service with us, a treatment may be recommended.

Additional Guest Policy

Even though we love friendly faces...Due to limited space and for the comfort of all clients, accompanying guests and/or children who are not being serviced are not allowed to be present in the salon while the client is receiving services.

Tardiness

We pride ourselves on offering timely, outstanding service. To that end, we kindly ask that you arrive at least 10 minutes prior to your appointment time. We know things happen, so if you are running a few minutes behind and provided we hear from you, we can hold your appointment for 15 minutes. However, in order for us to accommodate each guest in a timely manner, we ask that you be on time for your appointment. After 15 minutes, we reserve the right to cancel your appointment and charge 100% of the service minus your deposit.

Cancellation

Cancellations must be done 24 hours ahead of the service time. If a cancellation is done outside of that window, 50% of the appointment will be charged. If cancelled on the same day, 100% of the appointment will be charged. If you are more than 15 minutes late and your appointment has to be cancelled you will be charged at 100%.

Our Promise

Outstanding service and client satisfaction is our goal. If you're happy, please share with others. If you're not, please tell us.